FAQ
👜 Are the bags handmade?
Yes, each bag is handmade by Chiara, with care, passion, and attention to detail. Each piece is unique, just like the person who wears it.
📦 How long does it take to ship orders?
Ready-made bags are shipped within 2-3 business days.
For customized models, we will communicate the times via email or WhatsApp (on average 7-10 days).
✈️ Do you also ship internationally?
Yes, upon request. Contact us for a personalized quote based on your destination.
💳 What payment methods do you accept?
We accept PayPal, credit/debit cards, and Stripe payments through our secure website.
🚚 How much does shipping cost?
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In Italy: €5
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Free for orders over €50
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For international shipments: contact us
🔁 Can I return a bag?
Yes, you have 14 days to return an item, as long as the bag has not been used and is in its original packaging.
Return shipping costs are your responsibility.
🧵 Can I request a personalized bag?
Of course! You can contact us to request a custom bag: choose the color, details, and style. We'll get back to you with lead times and costs.
🧼 How can I take care of my bag?
Handcrafted bags should be treated with care. Clean them with a damp cloth and avoid using washing machines or harsh detergents.